Old Mutual, a leading financial services provider, joined the rest of the world in commemorating the International Customer Service Week (ICSW) which falls on the first week of October every year.
Customers who visited Old Mutual offices participated in araffle draws where the lucky winners walked away with various tokens of appreciation. Old Mutual Staff marked the commemorations with daily themed dress days, reflecting the company’s customer-first culture and bringing fun and vibrancy to the workplace.
Speaking during the commemorations, Old Mutual Malawi Customer Experience Executive Sophie Nkonjera said the week provided an opportunity to further engage and thank customers for their trust.
“We thought of taking advantage of this time to continue engaging our important stakeholder, the customer. This is a way of showing that we are committed to delivering exceptional customer service that transforms lives, exceeds expectations, and leaves a lasting impact”
According to Nkonjera, ICSW also provided an opportunity for the business to thank its staff particularly customer-facing Facing teams, who are dedicated to supporting customers and other stakeholders.
“As part of our ongoing commitment to service excellence, we introduced the CX Master Class, empowering every team member with advanced tools and techniques to manage customer interactions with empathy, precision, and efficiency,” Nkonjera noted “We remain focused resolving issues swiftly, fairly, and transparently thus helping our customers achieve their lifetime l goals and invest in a brighter futures”
This year’s ICSW was celebrated under the theme “Mission Possible.”
With over 70 years in Malawi, Old Mutual continues to offer trusted financial solutions in Savings, Investments, Asset management, Pensions, and end-to-end funeral services, empowering customers to build and protect their financial well-being.
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